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FAQ's

1. Is there any minimum purchase value requirement?

No, there is no minimum purchase requirement, however you are encouraged to order more than one item if the item is too light or small, and there is always has a reduction in the shipping rate if more than one unit or one set.

However, please select the acceptable currencies if the payment mode is by using PayPal.

 

2. Do you provide bulk order for distributor or wholesaler account opening?

Yes we do, you are always welcome to send your interest to us and let us know how we can help you.

 

3. I want to place a bulk order, where can I find the form?

Please click 'HOME', scroll down to bottom panel with heading 'Member Favorite' and click 'Bulk Order Form'.

 

4. For puzzle and canvas, there are so many choices, how to choose the one most suitable to my favorite photo?

They are many things able to consider, however, it also depends on how you feel when you first see the product in the displayed (puzzle/canvas).

Example: To choose the puzzle/canvas background/layout in blue.

(a) The background/layout, color of your photo is blue (sky, sea, etc.).

(b) The major color in the photo, example a group of people wearing same blue graduation gown.

(c) The color of the wall you would like to hang the puzzle/canvas is blue, white, etc.

Note: Designer artist may alter the frame(s) size in display in order to make the object(s) in the photo look outstanding.

 

5. Is the product displayed in 'Cart' showing the 'wrong image' as the product color was different from the selection?

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product photo in 'Cart' displayed the 'product main or cover image' only, however we will process your order according to the selected 'Color' and 'Size'.

 

6. What is the mode of payment for any purchases?

We accept payment mode by:

(a) PayPal for both Local and Overseas Orders.

Acceptable currency in PayPal: SGD, USD, AUD, GBP, CAD, EUR, HKD, JPY, TWN, NZD, THB, CZK, DKK, HUF, ILS, MXN, NOK, PHP, PLN, RUB, SEK, CHF.

For payment other than the above currencies, please select payment by OCBC Bank before contact seller or ministuff24h customer care, payment will be done by bank to bank fund transfer or direct remittance.

(b) DBS/POSB, UOB and OCBC Local or Singapore ATM, fund transferred prior to product printing/processing.

Please click 'Terms & Conditions' at very bottom of this webpage to find out the banks account number.

(c) For Corporate Order, Check Payment direct remittance or T/T, are acceptable by any payment made to our OCBC Bank in Singapore.

 

7. Facing an issue while shopping on our website?

(a) Log-in problem - Please send email to 'Contact Us'

(b) Currency unit or conversion amount wasn't correct - In this case, please select SGD currency only or use our 'Manual Order Form'

(c) Cookies - Please check Setting-Privacy-Content Settings-Cookies, always choose cookies allowed for our website

(d) Quick selection - Use 'CTRL+Click Link' for opening a new tab, 'CTRL+C' and 'CTRL+V' as copy and paste function.

(e) If there are any other issues, please send email to

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